All request for cancellation, withdrawal, leave of absence (LOA), deferral, transfer or substitution must be done in writing and sent to firstname.lastname@example.org.
All refunds will be paid to the payee as stated on the payment receipt/invoice/cheque. Monies paid by credit card will be refunded to the payee’s card; Due to COVID-19 restrictions, all other refunds will be deposited to the payee’s bank account in currency of payment.
Refunds will be paid 14 days after request for refund has been received by the course administrator.
1. No refund will be given for the electronically delivered training such as online training and webinars as well as DVDs and similar medium.
2. Persons must adhere to third party refund policies if required.
A. Cancellation – (cancellation occurs when a student does not attend the course)
B. Withdrawal (withdrawal occurs when a student starts a course and drops out)
Participants may withdraw from a course at any time. The following rules govern withdrawals:
i) Withdrawals received 1 to 10 days after the course start date are subject to a payment of 70% percent of the course fee.
ii) No refunds will be given for courses that span a duration of ten (10) days or less, instead students are encouraged to defer or request a leave of absence.
There will be no refunds for withdrawal from customised training and in-house training after contract is signed.
C. Leave of Absence (LOA) from a Course
Deferral of Training (to qualify for deferral you must not start the programme)
A participant can choose to defer their participation in a course to a future training of the same value and content; a request must be submitted in writing.
A deferment fee to cover administrative fees and facility expenses may be applied. The deferment fee payable will be calculated on a case by case basis but will not exceed 5% of the course fee. Deferment to a future training applies only to the specific training and must be done within 6 months from the date that the deferment was made, after which time the participant forfeits the training fee.
Transfer/Substitution of Training Enrolment
A participant may transfer their registration to another person at any time prior to the start of a course. If substitution is made less than 3 days before course start date special arrangement such as dietary needs for the new person will attract a 5% administrative service charge.