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Refund Policy

E-learning (Special Provisions)

1. No refund will be given for the electronically delivered training such as online training and webinars as well as DVDs and similar medium.

2. Persons must adhere to third party refund policies if required.

Classroom/Face-Face Training

1. Cancellation – (cancellation occurs when a student does not attend the course)

a. Participants who cancel their attendance in a course one (1) or more business days before the start of the course will be refunded 95% of the course cost or deposit paid.

b. No refund will be given for cancellations made on the start date of a course. However, participants may opt to defer to another course of same or lesser value; or transfer their space to someone else (see our Withdrawal, Deferral and Transfer/Substitution policies).

c. Participants will receive 100% refund if a course is cancelled or postponed by the organizer.

d. The organizer reserves the right to cancel or postpone a course and takes no responsibility for any losses claimed by the participant/sponsor due to such actions.

e. All notice of cancellation by participant must be made in writing. The participant is responsible for ensuring that the notice is received by the course administrator.

f. Additional cancellation policies apply to in-house and customized training.

2. Withdrawal (withdrawal occurs when a student starts a course and drops out)

a. Participants may withdraw from a course at any time. The following rules govern withdrawals:

i) Thirty percent (30%) refund will be paid if withdrawal is done up to ten business days from the course start date – including the day of the first class.

ii) If the student has paid less than 30% of the course fee, all outstanding fees are still payable.

iii) No refunds will be given for courses that span a duration of less than ten (10) business days, instead students are encouraged to defer or request a leave of absence.

b. There will be no refunds for withdrawal from customised training and in-house training after contract is signed.

3. Payment of Refunds

a. All refunds will be paid to the payee as stated on the payment receipt/invoice/cheque. Monies paid by credit card will be refunded to the payee’s card; all other refunds will be paid by cheque in Jamaica dollars (at the rate paid by the payee if converted).

b. Refunds will be paid 14 days after request for refund has been received by the course administrator.

4. Leave of Absence from a Course

a. If circumstances beyond your control such as illness or family related issues arise during your training, and you are unable to complete your course as originally enrolled, you will be allowed to return to another scheduled course within one year of your withdrawal date to finish only the days missed.

b. Request for leave of absence must be made in writing along with relevant supporting documents.

Deferral of Training (to qualify for deferral you must not start the programme)

a. A participant can choose to defer their participation in a course to a future training of the same value and content; a request must be submitted in writing.

b. A deferment fee to cover administrative fees and facility expenses may be applied. The deferment fee payable will be calculated on a case by case basis but will not exceed 5% of the course fee. Deferment to a future training applies only to the specific training and must be done within 6 months from the date that the deferment was made, after which time the participant forfeits the training fee.

Transfer/Substitution of Training Enrolment

a. A participant may transfer their registration to another person at any time prior to the start of a course. If substitution is made less than 3 days before course start date special arrangement such as dietary needs for the new person will attract a 5% administrative service charge.