Refund Policy 1. Cancellation – (cancellation occurs when a student does not attend the course) a. Participants who cancel their attendance in a course one (1)or more business days before the start of the course will be refunded 95% of the course cost. b. No refund will be given for cancellations made on the start date of a course. However, participants may opt to defer to another course of same or lesser value; or transfer their space to someone else (see our Withdrawal, Deferral and Transfer/Substitution policies). c. The organizer reserves the right to cancel or postpone a course and takes no responsibility for any losses claimed by the participant/sponsor due to such actions. All notice of cancellation must be made in writing. The participant is responsible for ensuring that the notice is received by the course administrator. d. Additional cancellation policies apply to in-house and customised training. Please read complete refund policy.